BROADWAY TRAVEL
HOLIDAY COMPANY

MY wife booked a holiday with her children to get over the loss of her mother. She had been looking on the internet and found a holiday through a company called Broadway Travel

My wife decided to book her holiday with Broadway Travel. They have a booking system which works in a way that the company book the holiday using their own admin, This makes them liable if any problems arise. At the time of booking a holiday for my wife, Broadway were having problems with the system so the girl asked Mrs Quinn to log into the system using Broadway's own admin details. (This was not the normal but Broadway did not want to lose the business). My wife did exactly as she was told. Then before she could print out the details the system crashed.

My wife tried to phone the day before her holiday but could not get through.
Then on the day of departure my wife phoned broadway and asked for the boarding passes. The girl kindly said she would arrange this straight away and send it by email. The email came through within minutes. So my wife set off with her children. We got to the "Airport check in" to be only informed that the passes were only for inward, meaning she did not have the tickets to fly out. We contacted broadway by phone and said they would send the passes by Fax. As I am the person who deals with 70% of diverted flights at Glasgow Airport it is quite easy to arrange the fax to come through to any terminal I see fit. We waited 20 minutes and no fax came through. We contacted Broadway again after being put on hold for 10 minutes and Spoke to a girl who said she knew about it and would arrange the fax again.

10 minutes later Broadway phoned and told us they could not send it and that we have to pay for the boarding passes. They also said they were not responsible for the boarding passes. Which isn't true, as they're are the Agent who booked the tickets direct. This means that they are responsible for the booking.

Broadway were not for supplying any help and which point my wife was left in absolute tears.

They do not care about customer care.
Thet even stated that this is the first time this has ever happened to them, (but looking online, details below, we have found plenty of other people who have had problems with them.

This guide will also supply the dates and times of the incidents/ phone calls with proof so that broadway do not have any reason to escape this.

What do we require Broadway Travel to Do. Well to be honest Absolute nothing, we can easily afford it. We just want bad companies like this to be know throughout the UK of which we defintely will as this site alone has 3000 to 6000 page views per day and will be advertised on this site and on our other main tourism sites which in total work out about under 10,000 page view per day at height of season.

Our advise.
Do not use this company. They will leave you high and dry when it is their fault.

Check out the websites below:

http://forum.holidaywatchdog.com/broadway-travel-nightmare-t109896.html

http://www.consumeractiongroup.co.uk/forum/showthread.php?93995-Broadway-Travel-messed-up

http://www.reviewcentre.com/reviews164229.html
(on this site there has been 114 comments and 80% of comments are horrendeous about this company)